Maidstone Hospital deemed “inadequate”

Maidstone Hospital deemed “inadequate”

Maidstone Hospital deemed “inadequate”


Health inspectors have revealed failings in the NHS trust running Maidstone hospital which has been rated as “inadequate” in some areas and needs to make improvements in the category of being safe. The group behind Maidstone and Tunbridge Wells NHS Trust has been listed overall as “requiring improvement” by the Chief Inspector of Hospitals. The Care Quality Commission (CQC) which inspected the hospital in October found that the trust was “inadequate” for leadership and “requires improvement” to be safe.


Maidstone Hospital

Maidstone Labour Party councillor Paul Harper , Elliot Dean – Fant Ward candidate 2015 and Allen Simpson – Labour’s Parliamentary candidate visit Maidstone Hospital.


The trust’s services were rated as requiring Improvement for being safe, effective and responsive and as Inadequate for being well led. The CQC found that leadership within the trust was not robust, and that neither governance processes nor the culture within the trust could ensure that services would be of high quality.

Inspectors found that staff were caring and compassionate, and that they treated patients with dignity and respect. They found that the Maidstone hospital was visibly clean, with falling infection rates. Patients considered that they had been given sufficient information and counselling to enable them to make informed decisions about their care and treatment.

Inspectors also found, however, that patient flow across the trust was poor. Patients deemed fit to be discharged from intensive care units frequently experienced significant delays in being transferred to a ward and scheduled operations were cancelled due to a lack of available beds. Medicines management needed to be improved in some areas, and patient records were not always stored securely, well organised or accessible.


Maidstone Labour NHS



Medical cover in the Intensive Care Unit was not consistent with national core standards and created a risk to patients. There were insufficient numbers of single rooms at Maidstone hospital to meet people’s needs. This impacted on the privacy and dignity of patients, especially those who were on an end of life pathway.
CQC identified a number of areas where the trust must make improvements to Maidstone Hospital, including:


• At Maidstone Hospital, the trust must ensure that sufficient ward rounds take part on the Intensive Care Unit, that people are admitted and discharged within four hours, and that patients are not moved to other wards at night. The governance structure in the unit must be improved to support better multi-disciplinary working by clinical staff.


CQC’s Chief Inspector of Hospitals, Professor Sir Mike Richards, said: “When we inspected the hospitals run by Maidstone and Tunbridge Wells NHS Trust, we saw that quick work was needed to improve the governance of the trust and of a number of the core services we inspected. There was a great deal of variation, both in the ability of the senior directorate level management teams to run their services effectively, and in the level of robust clinical oversight of services.


“While the trust acknowledged immediately that these improvements needed to be made when we told them so, we should not have needed to tell them – which highlights how much this work is needed.”


“People are entitled to receive treatment and care in services which are consistently safe, effective, caring and responsive to their needs. The trust has told us they have listened to our inspectors’ findings and begun to take action where it is required. We will return in due course to check that the improvements we have identified as being needed have been made.”

The inspection team, which included doctors, nurses, hospital managers, trained members of the public, CQC inspectors and analysts, visited Maidstone hospital over a period of three days. They also made unannounced visits as part of the inspection.


NHS Maidstone




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